Founded by Rick McCharles in 1998 and based in the Toronto area, RIC Services is a consulting company that is driven by a relentless commitment to client satisfaction. We have a “whatever it takes” attitude when it comes to honouring our deliverables and as a result, we are proud of the fact that 90% of our business is from client referrals.
We have an intimate understanding of the technical and business aspects of:
- IP Telephony
- Contact Centres
- Unified Communications and Collaboration
- Data Networks (LAN, WAN and Wireless)
- Data Centres
Strategic Business and Management Consulting
- Business Continuity Planning (BCP)
- Disaster Recovery Planning (DRP)
- Business Needs Analysis
- Technology Assessments
- Market and Competitive Analysis
- Business Case (ROI / TCO)
- RFP Creation and Evaluation
- Vendor Evaluation and Selection
- Project Management
- Service and Product Development
We provide Telecom Consulting, Telecommunications Consulting and IT Consulting. With the convergence of voice and data services we prefer the term ICT Consulting (Information and Communications Technology).
Experience, Integrity and Objectivity
These are the attributes and guiding principles of our ICT Consultants.
Our Consultant’s have years of experience in their area of specialization. Some are recognized industry veterans whom have worked in the industry for 20 or more years. They are true professionals who apply their expertise in very complex situations to deliver consistent quality.
There’s no room for compromise. Integrity principles are integrated into all of our business decisions and interactions with our clients, employees, business associates and vendors.
There is no confusion about our priorities or motivations. We serve our clients, not vendors. Our job is to present you with non-biased facts that will allow you to make the best possible decisions for your organization.
A relentless commitment to customer satisfaction is what guides our company and our employees. Initial precise identification of the business requirements, agreed objectives, along with identified success metrics combine to ensure consistent quality.
Our success at meeting or exceeding our customers’ expectations is exemplified by the fact that we have developed long-term business relationships with our clients.
“…demonstrated an immediate and intimate understanding of the industry, the technology and the associated vendors, and worked diligently with our team”
“…we were pleased with the technical competence, professional approach, presentation abilities and the delivered services all of which more than met our expectations”
“…no reservations in recommending RIC Services for IP Communications related initiatives”
“…the report was well-written and demonstrated technical and business knowledge of the industry. The report met our expectations and it was delivered on time and on budget.”
“…I was pleased with the attention to detail, professionalism and dedication to customer satisfaction.”