While passionate about technology, we never lose sight of the fact that technology solutions are deployed for a single purpose: To Satisfy a Business Objective. Using a systematic and collaborative approach, our first priority is to work with our clients in order to develop a solid understanding of the business requirements.
We assist our clients through the entire lifecycle of their initiatives; from initial concept, justification, implementation and operations. On the tactical side, our highly skilled technical staff can be assigned to the implementation aspects of your technology initiatives.
Our Consultants are highly skilled with years of experience in their respective areas of specialization. Our experience spans virtually all industry segments including health care, government, manufacturing, finance, education, retail and service providers.
Strategic and Business Expertise
- Business Needs Analysis
- Market & Competitive Analysis
- Business Case (ROI & TCO)
- RFP Creation & Evaluation
- Vendor Evaluation and Selection
- Project Management
- Service and Product Development
Technology and Implementation Expertise
- IP Telephony
- Unified Communications & Collaboration
- Contact Centres, IVR, CTI
- Data Network Infrastructure (LAN, WAN & Wireless)
- Security
- Data Storage
- IT Infrastructure
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 Rick McCharles
Communications Technology Consultant and President
Rick is a network and telephony specialist. Since 1999, he has focused on the technology and business aspects of IP Telephony and VoIP, and has provided related strategic and tactical consulting for some of Canada's largest enterprise and service providers... more |
 Tony Mazzucco
Project Management Principal
Tony Mazzucco is an IT Professional with more that 28 years of experience. Mr. Mazzucco began his technical career with Digital Equipment as a Service Engineer. Later, he was promoted to a Network Planning Consultant where he assumed responsibility for the design, implementation and project management of large network infrastructure projects.... more |
 William Wassell
Call Centre / VoIP Management Principle
For more than 20 years, Bill has been providing professional consulting services and IT/Call Centre management to Fortune 500, and government organizations.
From designing multi-million dollar networks for a large Canadian bank to implementing a comprehensive voice and data network for Canada’s most technologically advanced college, Bill has consistently demonstrated his attention to user requirements, sound project management skills, and an ability to strategically and tactically deliver leading infrastructure and application services.....more
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 Craig Henry
IT Infrastructue and Network Architecture Principal
Craig is a network and infrastructure architect with greater than 24 years of proven leadership/management and project experience. Mr. Henry’s focus is on assessing, planning, engineering and implementing high-availability, integrated system and network solutions, using a variety of technology architectures and vendor offerings. His subject matter expertise includes computing systems and application integration, high availability computing, data networking, data network security and infrastructure architecture......more
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