William Wassell
Call Centre / VoIP Management Principal

For more than 20 years, Bill  has been providing professional consulting services and IT/Call Centre management  to Fortune 500, and government organizations.
From designing multi-million dollar networks for a large Canadian bank to implementing a comprehensive voice and data network for Canada’s most technologically advanced college, Bill has consistently demonstrated his attention to user requirements, sound project management skills, and an ability to strategically and tactically deliver leading infrastructure and application services.

Early in his career, Bill delivered telecommunications and call centre operations management expertise. Since 1995, Bill has focused on delivering exceptional consulting services across North America. For seven years Bill provided senior management consulting services for Deloitte Consulting. He was responsible for sales, project management, and the development of training consultants in Call Centre, Networking and CRM methodologies.

For the past five years, Bill has been providing VoIP strategic and tactical consulting services to a large number of government organizations throughout Ontario. These projects have focused on constituent relationship management practices and the ability to implement leading telecommunications, VoIP and unified management technologies.

Recently, he has provided consulting services to a North American leader in social/dating services providing multi-media and telephony call centre design services.

Bill is a recipient of the Canadian Business Telecommunication Association award for project management. Mr. Wassell has a B.A. in Communications, and a Post-Graduate Diploma in Telecommunications Management.